Frequently Asked Questions

📦 Orders & Delivery

What delivery options do you offer?

We offer two convenient fulfilment options:

White Glove Delivery
Our premium delivery service includes delivery to your room of choice, removal of all packaging, and direct communication from our delivery partner to coordinate your delivery.

Warehouse Collection
Collect your order from our Murarrie warehouse on Saturdays or Monday to Friday by appointment.

What is White Glove Delivery?

White Glove Delivery is our premium furniture delivery service designed to make receiving your new furniture as easy as possible.

Your furniture will be delivered to your room of choice, all packaging will be removed, and you'll receive a confirmed delivery window prior to arrival.

Where do you deliver?

We currently offer White Glove Delivery throughout selected Brisbane and Greater Brisbane areas.

If you're located outside our current delivery zone, please contact our team and we'll be happy to discuss delivery options.

How much does delivery cost?

Delivery costs are calculated at checkout based on your location and delivery zone.

Warehouse collection is available as a separate option at checkout.

What is a pre-order?

A pre-order allows you to secure furniture before stock arrives in Australia.

At Livinit, we use pre-orders to reduce unnecessary warehousing costs, minimise excess inventory and bring new collections to market faster.

Estimated delivery timeframes are displayed on each product page, and we'll keep you updated throughout the process. Once stock arrives and is ready for dispatch, our delivery partner will contact you to arrange delivery or collection.

Want to learn more? Visit our Why Pre-Order page.

How long will my order take to arrive?

In Stock Items
Typically ready for dispatch or collection within 3–5 business days.

Pre-Order Items
Estimated delivery timeframes are displayed on individual product pages. Once stock arrives in Australia and is ready for dispatch, our delivery partner will contact you directly to arrange delivery or collection.

What happens after I place my order?

Once your order is placed, you'll receive an order confirmation from Livinit.

For in-stock items, we'll prepare your order for dispatch or collection.

For pre-order items, we'll keep you updated on progress and notify you as soon as stock arrives in Australia.

When your order is ready, our White Glove delivery partner will contact you directly to arrange delivery or collection.

Can I track my order?

Our White Glove delivery partner will contact you directly and provide updates throughout the delivery process.

If you have any questions about your order, our team is always available to assist.

Can I choose my delivery date?

Yes. Once your order is ready, our White Glove delivery partner will contact you directly to arrange a suitable delivery date and delivery window.

Do you deliver to apartments or high-rise buildings?

Yes. Our White Glove Delivery service includes delivery to apartments and high-rise buildings where access is available.

Please include any relevant access information when placing your order.

Do you offer assembly services?

At this stage, we do not offer assembly services. Assembly requirements are clearly listed on each product page.

Can I view products before purchasing?

Yes. We have a warehouse and viewing space in Murarrie where selected products can be viewed by appointment.

Please contact our team to arrange a visit.

What should I do if my order arrives damaged?

Please contact us within 7 days of delivery and provide photographs of the issue. We'll work with you to arrange a replacement, repair or refund where appropriate.

Can I collect my order instead of having it delivered?

Absolutely. Customers can select Warehouse Collection at checkout.

Collections are available:

• Saturdays
• Monday to Friday by appointment

Once your order is ready, we'll contact you to arrange a collection time from our Murarrie warehouse.

🪑 Products

Can I see your products in person before purchasing?

Yes. We have a warehouse and viewing space in Murarrie where selected products can be viewed by appointment.

Where are Livinit products made?

Our furniture is manufactured by trusted partners in China that have been carefully selected based on quality, reliability and product standards.

What materials are your products made from?

Material specifications vary between products and are listed on each individual product page.

Are all your products flat-pack?

No. Assembly requirements vary by product and are clearly outlined on each product page.

Do you provide assembly instructions?

Yes. If assembly is required, instructions will be included with your furniture.

How do I care for and clean my furniture?

Care instructions vary by product and material. Specific care information is provided on each product page where applicable.

Are your outdoor furniture pieces weather-resistant?

Yes. Our outdoor furniture collections are designed for Australian outdoor living and feature durable, weather-resistant materials.

Can I customise the size or colour of a product?

Some products may be available with custom options. Please contact our team to discuss available colours, fabrics or sizing.

💳 Payments & Pricing

What payment methods do you accept?

We accept all major payment methods, including credit cards, debit cards and PayPal.

Do you offer buy now, pay later options?

Yes. Flexible payment options are available at checkout on eligible orders.

Will I receive a tax invoice with my order?

Yes. A tax invoice will be emailed to you once your order is confirmed.

Do your prices include GST?

Yes. All prices displayed on our website include GST.

Do you offer discounts for bulk purchases?

Yes. We offer bundle pricing, project pricing and volume discounts on selected orders. Contact our team to discuss your requirements.

🔄 Returns & Refunds

What is your return policy?

Due to the size and nature of furniture products, we do not offer returns for change of mind purchases.

If your item arrives damaged, faulty or not as described, we'll work with you to arrange a replacement, repair or refund in accordance with Australian Consumer Law.

Can I return items if I change my mind?

Unfortunately not. Please choose carefully before placing your order.

How do I start a return?

Email info@livinit.au with your order number, a description of the issue and photos where applicable.

Who pays for return shipping?

If the product is damaged, faulty or not as described, Livinit will cover reasonable return costs where required.

How long will it take to receive my refund?

Once approved, refunds are generally processed within 5–7 business days to your original payment method.

Can I exchange an item?

Exchanges may be available on a case-by-case basis depending on the product and stock availability.

What if my item arrives faulty or damaged?

Please contact us within 7 days of delivery with photographs of the issue. We'll work with you to arrange a replacement, repair or refund where appropriate.

🌱 Sustainability & Brand

Are your products environmentally friendly?

We work with trusted manufacturing partners who are committed to responsible production practices and continuous improvement. We focus on sourcing quality products designed to last, helping reduce unnecessary waste and replacement purchases over time.

How do you keep furniture affordable?

We work directly with trusted manufacturers, reduce unnecessary warehousing costs through our pre-order model, and focus on quality designs that offer exceptional value.

By operating more efficiently than traditional furniture retailers, we're able to offer stylish furniture at more accessible prices.

Why does Livinit offer pre-orders?

At Livinit, we don't believe customers should pay for warehouses full of furniture sitting unsold.

Pre-orders allow us to order more accurately, reduce warehousing costs, minimise unnecessary inventory and bring new collections to market faster.

By securing your furniture before stock arrives, you're helping us build a smarter and more sustainable business model while accessing exclusive launch pricing and exceptional value.

It's one of the key reasons we're able to offer stylish, quality furniture at more accessible prices.

Do you recycle packaging?

Yes. Wherever possible, we use recyclable packaging materials and encourage customers to recycle packaging responsibly after delivery or collection.

Who is Livinit designed for?

Livinit is designed for Australians who want stylish, quality furniture without paying designer showroom prices.

Whether you're furnishing your first home, upgrading your family space, or creating a home you love, our goal is to make beautiful furniture more accessible through thoughtful design, fair pricing and exceptional service.

Still have a question?

Contact our team at info@livinit.au and we'll be happy to help.