LIVINIT PICK UP & SHIPPING POLICY

At Livinit, we want your furniture to reach you safely and on time. Please read our shipping policy below for details.

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1. Pick Up Location + Shipping Areas

Pick Up at our Brisbane Warehouse — 22 Palmer Place, Murarrie QLD

We currently are pick up only with shipping within Australia available shortly. If you’re outside Australia, please contact us at hannah@hk-marketing.com.au to discuss options.

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2. Processing Time

All orders are processed within 3 business days. You will receive an order confirmation email once your purchase is complete. Some items are made to order — please refer to the product description for how long your product may take.

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3. Delivery Times

Delivery times vary depending on your location and courier 

You'll receive shipping & tracking notifications. Please note these are estimates only. Delays may occur due to carrier issues, weather, or other unforeseen circumstances.

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4. Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. Any applicable taxes are included in your total.

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5. Risk & Ownership

Once your order leaves our warehouse, title and risk pass to you. Livinit is not responsible for delays or damage caused by the shipping carrier.

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6. Tracking

You will receive a tracking number via email once your order ships so you can monitor its progress.

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7. Delivery Issues

If your order arrives damaged or you experience any delivery issues, please contact us within 7 days of receiving your order at info@hk-marketing.com.au. We’ll help resolve the problem quickly.

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8. Returns & Exchanges

For returns or exchanges, please see our Refund Policy.